Returns & returns at Brainbow Toys

You can make use of your right of withdrawal within 14 days of receiving your order. Please contact for this info@brainbowtoys.de. You are welcome to use our Refund Request Form Template use.

Returns within Germany

For returns based on the statutory right of withdrawal, we bear the return costs within Germany for postage. Shortly after you have given up your revocation, you will receive an answer from us. In another email we will send you your return label, which you can use to send your order back free of charge. The return label already contains the address and postage. All you have to do is stick it on the package. As soon as we have received the goods, we will refund your money.

For returns that are outside the statutory 14-day period for revocations, we reserve the right to examine the individual case. In the event of defects or damage, we contact the manufacturer and try to offer spare parts. An exchange with free return is only possible in justified individual cases. Please contact for this info@brainbowtoys.de.

Returns from abroad and bulky goods

We do not bear the return costs for returns based on the statutory right of withdrawal outside of Germany or for returns of bulky goods within and outside of Germany. Please send the goods to:

Brainbow Handelsunternehmen GmbH
Heribertstrasse 85
52372 Kreuzau
Germany

As soon as we have received the goods, we will refund your money.

Packaging of the return

You do not need to purchase any packaging material for your return. It is best to simply use the package in which the goods were delivered. You can simply stick your return label over the address label.

Please also make sure to send the goods to us undamaged and in their original packaging. If the goods were already defective when they were unpacked, please point this out to us with a description of the defect and, if possible, a picture. If the goods are not complete, please let us know what exactly is missing.

What is postable shipping?

All items that are sent as letters or standard parcels are referred to as postable shipping. Products in our shop with the note "bulky goods" are not postable. If you want to return one of these products, you bear the costs of the return yourself.